INDEPENDENT NEWSMEDIA
Salt River Project reminds its customers to be aware of scams that crop up over holiday weekends and in the summer as people tend to be more distracted with party planning and other activities.
Common utility scams include individuals falsely representing themselves as SRP while demanding immediate payment and threatening immediate disconnection, according to a release from the Tempe-based utility.
“We typically see an increase in utility scam activity during holiday weekends and in the summer, when customers are more likely to be distracted,” Zack Thompson, SRP manager of the residential call center, said.
“Our main advice is for customers to hang up and call SRP if they feel something is off. Our customer service team is available 24/7 to answer questions and provide assistance.”
SRP will not ask customers to make an immediate payment, the release stated, adding if a customer is at risk of service disconnection, SRP “will always send one or more notices by mail.”
“SRP does call customers if they are at risk of disconnection but will not pressure customers into paying over the phone or request a particular payment method,” officials said in the release.
SRP does not accept payments through Zelle, MoneyPak, Cash App or Bitcoin. The utility accepts payments online through SRP My Account, the SRP Power App and SRP M-Power App, or through its Paymentus website.
Individuals who receive a suspicious call from someone who says they are from SRP should hang up and call SRP directly at 602-236-8888 in English or 602-236-1111 in Spanish.
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